8:51 am
Fri July 11, 2014

Durham Police Department Investigates Fabrication of 911 Calls To Enter Residences

A Durham Police officer admitted lying about receiving a 911 call as a pretense to enter a residence and serve a warrant. He told a judge is was a common practice in the department.
Credit Durham Police Department

The Durham Police Department is investigating an incident in which an officer lied about receiving a 911 call from a residence to gain access to the home and serve a warrant.

The officer told a District Court judge in May that it was a common practice within Durham's police department.

Police Chief Jose Lopez issued a memo to the department stating that fabricating 911 calls is not a policy.

City Manager Tom Bonfield says he assumes this is an isolated incident, but that it's unacceptable and bears investigation.

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8:54 am
Fri December 6, 2013

911 Is Receiving Inaccurate Location Data From Cell Phone Calls

9-1-1 dispatch centers often receiving inaccurate location information from wireless providers when distressed people call from cell phones indoors.
Credit Dave DeWitt

If you use a cell phone to call 9-1-1 from your home or office, there's a good chance the dispatch center will receive inaccurate coordinates to your location. That's according to a report from the Federal Communications Commission.

Wireless providers deliver location information to 9-1-1 centers with each call. Land line calls include a name and address. The FCC established location accuracy standards when people generally used land lines at home and cell phones on the road. But now, 70 percent of 9-1-1 calls come from cell phones.

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Politics & Government
4:53 am
Thu April 18, 2013

911 Misdials Not Slowing Down

Raleigh/Wake Emergency Communications Center
Credit Dave DeWitt

It’s been one year since the ten digit dialing requirement was put into place in the 919 area code. It immediately caused an increase in the number of misdials coming into the 911 call centers in the Triangle. Twelve months later, the problem hasn't gone away. 

The calls come in waves, at all times of the day, to the Raleigh/Wake County Emergency Communications Center in the basement of the City Hall building. If the caller who misdials stays on the line and admits their error, it's an easy situation for the dispatcher to handle.

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