Blue Cross Software Glitches Delay Claim Payments

Apr 28, 2016

Credit Jed Record / Flickr Creative Commons

Nearly a hundred health care providers have filed complaints saying Blue Cross and Blue Shield of North Carolina has not paid their claims for months.

The state's largest insurer says software glitches are to blame. Since January, thousands of customers have been over-billed, enrolled in the wrong plans, dropped from coverage, or did not receive proper insurance cards. And that means providers can not properly bill the insurance company for their services.

The backlogged claims are putting some small doctor's offices at risk of shutting down.

Host Frank Stasio talks with News and Observer reporter John Murawski about the effects of the software glitches at Blue Cross and Blue Shield of North Carolina.