Tagged: NC Department of Insurance

The North Carolina Department of Insurance has set up a series of temporary insurance assistance centers in areas hardest hit by Hurricane Irene. The centers are designed to help customers who believe they are not being treated fairly by insurance companies.

Insurance Commissioner Wayne Goodwin decided to open the centers after his office fielded a steady stream of complaints from customers in coastal counties.

Goodwin says many complaints have centered on non-existent or non-communicative insurance adjusters.

Home and business owners who file insurance claims in the wake of last weekend's storm and have a dispute with their insurer could be eligible for a state mediation program. 

Insurance Commissioner Wayne Goodwin activated the program earlier this week in anticipation of problems as many people put in claims for storm damage. 

Spokeswoman Kerry Hall from the state Department of Insurance says her office is starting to get calls from people with questions: